Help & Support

  • Even Easier To…

    • Check your Balance
      See what’s happening with your account
    • See If Your Payment Was Processed
      We can see if your check was received yet
    • Request Documents
      Need another copy of your Welcome Book?
    • File a Complaint
      Need to let your Property Manager know of an important problem
    • Log a Problem Or Issue
      Let us know of any service issues you notice
    • And So Much More…
      Adding new features constantly

S T A R T Fill in your Name, Email, and Subject of your request/issue below and let us know how we can help. We will email you a confirmation of your request and direct it to the right people to start working on your issue and avoid untimely delays. Lets get started..

Need to Make a Payment Online?

Visit Bank Website*
*By clicking the above button, you will be redirected away from the Vertex website to a third-party website operated by your association’s bank. Vertex has no control over the third-party payment website. If any fees are charged, these are NOT Vertex fees and are fees charged by the banking institution.